Frequently Asked Questions

Dive Into Our FAQs

You can join us at any point during a session. Tuition will be prorated based on your start date. Visit our class availability page and to register for lesson.

The great thing about our lessons is that your child will be continuously learning! We keep our class size small with a maximum of 2 students per class.
You can find out what level fits your child by completing the Level Finder questionnaire.
As soon as your child is 12 months old, they are ready to enroll in our Parent & Tot classes.

Payment is due at the time of registration.

We offer 3 different payment options:

  • EMT (set to auto-deposit): payment@backtobasicsswim.ca
  • Credit Card: Visa / Mastercard (Interchange Fee of 3% applies)
  • Cash
While we do our best to avoid cancelling classes, we may sometimes have to do so if there is a problem in the pool and it is not healthy or safe for your child to be in the water. If we need to cancel for any reason, the session will be extended by the number of days missed.
We are unable to accommodate any requests for make-up lessons due to client absence. No monetary refunds / credits will be offered for missed classes.
Bookings are final and do not qualify for refund / credit / rescheduling.
To change your or your child’s lesson day and/or time, give us a call or email us.
While it is a very rare occurrence that a parent is not happy with a child’s lesson, there are times when an instructor and a child are not the right match. We do remind parents that a child might at times project their initial discomfort in the water onto their instructor. This will sort itself out after a few lessons once they grow more comfortable. If you are unhappy with your lessons, please contact us so we can work together to come up with a solution and keep you or your child progressing in the water.
Preparing your son or daughter’s swim bag ahead of time can make arriving at the pool a lot less stressful for you and them. Here are some essentials we suggest you bring to your child’s lesson:
  • Swimsuit / Swim shorts (that tie up)
  • Beach Towel
  • Goggles (adjusted ahead of time)
  • Power Swimr (Parent & Tot and Swim 101 swimmers, aged 2-5yrs)
  • Flip-flops
  • Swim cap OR hair elastics & 2 barrettes
  • Plastic bag for wet items
  • Shampoo (& Conditioner)
  • Soap
  • Comb/Brush
  • Water & a healthy snack
Each class lasts for 30 minutes: 28 minutes are dedicated to instruction and the last few are for the instructor to give feedback to students and their parents.
Email info@backtobasicsswim.ca or call +1-905-631-3232 with any questions.