Enrollment and Classes

Registration: Enrollment is open on a first-come, first-served basis. Early registration is recommended to secure desired class times.

Class Levels: Placement in swim classes is based on skill level assessment to ensure each student receives the appropriate instruction.

Age Requirements: Students must meet the minimum age requirement for each class level by the first day of the session.

Payments and Fees

Payment Deadline: Full payment is required at the time of registration to reserve a spot in the class.

Accepted Payment Methods: We accept credit card/ EMT (auto-deposit): payment@backtobasicsswim.ca and cash.

No Refunds Policy: There are no refunds or credits for any reason. This includes but is not limited to missed classes, illness, and personal emergencies.

Attendance and Makeup Classes

Attendance: Regular attendance is encouraged to ensure consistent progress.

Late Arrivals: Latecomers may join the class already in progress but will not receive extended class time.

Makeup Classes: There are no makeup classes available. We encourage attending all scheduled sessions.

Health and Safety Guidelines

Rinse Before Class: All swimmers must rinse off in the shower before entering the pool to maintain water cleanliness.

Footwear: Swimmers must wear slippers in the facility. Shoes are not allowed on the pool deck to keep the area clean.

No Glass on Deck: For safety, glass containers are strictly prohibited on the pool deck.

Stay Home if Sick: To protect everyone’s health, please stay home if you’re feeling unwell or showing any symptoms of illness.

Swim Attire: Proper swim attire is required. This includes swim caps for long hair and swim diapers for infants and toddlers.

Swim Attire and Personal Belongings

Proper swim attire is required for all classes (this includes swim caps for long hair and swim diapers for infants and toddlers., goggles, swimsuits).

The swim school is not responsible for lost or stolen items. Personal belongings should be kept in designated areas.

Code of Conduct

Respect and courtesy must be shown to staff, students, and parents at all times.

Bullying or disruptive behavior will not be tolerated and may result in removal from the program.

Emergency Procedures

Evacuation Plan: Familiarize yourself with the facility’s evacuation plan and emergency exits.

Instructor-led Evacuation: In the event of an emergency, follow all instructions given by swim instructors and staff.